AKOYA ENDO SOFTWARE

Frequently Asked Questions

What features does Akoya Endo Software offer in one platform?

Akoya is an all-in-one software solution built for endodontic practices. It combines scheduling, referrals, charting, imaging, billing, payments, e-claims, patient communication, and analytics — all in one modern, AI-enhanced platform.

How does Akoya handle referrals, scheduling, and billing?

Akoya streamlines referrals with an AI-assisted referral inbox that automatically generates referral letters and allows secure communication with referring doctors. Scheduling is customizable and integrated with patient communication tools. Billing and payment processing are built into the platform, with support for e-claims and insurance verification.

Does the software include messaging with patients and staff?

Yes. Akoya provides built-in messaging tools for both patient and staff communication, including secure internal chat, appointment reminders, and two-way texting with patients.

Are data and patient information secure (HIPAA‑compliant)?

Yes, Akoya is fully HIPAA-compliant. The platform ensures secure data handling, privacy protection, and encrypted communications, meeting all industry standards.

What AI capabilities are built in (e.g. AI patient summaries, auto‑generated letters)?

Akoya uses AI to automate and enhance workflows. Features include AI-generated referral letters, auto-summarized patient data, and real-time insights via dashboards. AI also helps reduce manual input, saving time for providers and staff.

What kind of analytics or dashboard metrics are available?

koya offers a real-time analytics dashboard that provides insights into collections, referral activity, scheduling trends, insurance performance, and more. This helps practices track growth and optimize operations.

How quickly can users learn or be trained on the system?

The platform is designed to be intuitive and easy to learn, minimizing the learning curve for staff. Akoya offers personalized onboarding and support to ensure users can adapt quickly and efficiently.